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Return Policy

We are proud of our products and happy to accommodate returns of unopened and unused merchandise within 15 days of purchase.  All returns are subject to the following rules:

  • Only new and unused merchandise may be returned or exchanged
  • Shipping fees for all orders are non-refundable 
  • Return labels are not provided by Twist Me Pretty unless fulfilling a product warranty
  • Free gifts with purchase are not eligible for refund or return
  • If emailing about a product malfunction, please include a photo or video, reason for the malfunction, and order number

Thank you! 

Click here to start a return.


Find the most frequently asked questions below.
If you can't find your answer, don't hesitate to email us at support@twistmepretty.com or call +1 385-351-9334. 

Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!

Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

Orders usually go out within 1-3 business days.

Economy (ground) averages 4-8 days for delivery. We cannot guarantee when it will arrive as it is out of our hands once it leaves our warehouse.

Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out.

Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

Great question! The customer will be responsible for any duty fees and/or taxes that may be due upon receiving a package in a country other than the USA.

During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!

Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing. 

On the second step of checkout, you will place the code in the Gift Card box and click "Apply".

Sorry - we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet, and fulfill the new order that you place with your changes.

Our system will only allow one discount code to be used on an order.

Please fill out the form HERE to receive directions on how to return your product and please include the paperwork in your shipment for faster processing. Please keep your tracking number easily accessible as you wait for your package to ship back.